reservations booked through PoconosHotels.com are guaranteed
to be the lowest rate.
If there is a lower rate available online for the same dates
and the same hotel, you must contact PoconosHotels.com within
24 hours of booking your reservation. PoconosHotels.com
will either match the rate, refund the difference, or cancel
the reservations without cancellation fee (our option).
This guarantee does not apply to special events such as
New Years, the Super Bowl, race weekends and etc.. To learn
more or to claim a guarantee, click here. (Not valid if
your arrival is within the 24 hours of booking)
Price Guarantee FAQ - Frequently Asked Questions
1. "What are the requirements for claiming the Price Guarantee?"
In order to be eligible for the Price Guarantee: PoconosHotels.com
must be contacted within 24 hours of booking. The lower
rate must be for the same hotel on the same dates, and available
for booking. It must be made on a prepaid reservation.
2. "If I am able to confirm a lower rate, how do I contact
Call Monday - Friday: 9:00 am - 11:00 PM
EST Saturday/Sunday: 10:00 am - 2:00 PM EST
3. "What about outside normal business hours?"
Your request will be processed the next business day.
4. "What is the turnaround time for adjustment or credit
if I can find a lower rate?"